Setting web pages to use the universal character set: UTF-8

Updated on 20-October-2016 at 10:16 AM

Business Catalyst End of life announcement - find out more details.

 

Troubleshooting odd (A) characters or (?) question marks in your pages or newsletter

Unexpected characters may be displayed if you use a character set on your site that's not supported by the user's computer.

In most cases, you'll find that a newsletter is set to use Latin (ISO-8859-1) or some other character set. You should replace this with UTF-8 or the character set that suits your country best.

UTF-8 is a universal character set and is supported by the large majority of machines on the Internet.

You'll probably find the similar code to this in your template:

charset_html_code.jpg

Update the highlighted line of code above, setting the charset="UTF-8" and that will resolve the issue.