Where can I see my invoices?

Updated on 20-October-2016 at 10:16 AM

Business Catalyst End of life announcement - find out more details.

PARTNERS

Within your Partner Portal you can view a summary of all your client site invoices or your own Partner Program investment invoice.  Simply log into your Partner Portal > My Sites > Select and view site.

In this area you will have access to all the site details and a summary of invoices for that site. The invoice for your Partner Program investment will be accessible under your free Partner site.  In addition by clicking on 'Email Invoice' the Partner or customer contact nominated at the time of upgrading the site will receive a copy of this invoice  via email. 

 

CONSOLIDATING BILLING

For your monthly Consolidated Billing invoices for all sites on this billing setup (Invoice Partner on Account), you can access these invoices via your Partner Portal > My Sites > click on own Partner site name. The invoices can be re-triggered by email to you.

Your customer invoices for sites on Consolidated Billing, are generated via your own Partner site admin & therefore to access these, you need to login to your Partner site.

CUSTOMERS

If the Billing relationship is between Business Catalyst and your customer direct they will have access to a summary of their invoices within their site. They can access these by logging in to their site. Select Site Settings  > Site Billing, from here, they can:-
  • See a list of all their invoices 
  • See date invoice was paid
  • Email invoice copies (this will go to the billing email setup for the site)
  • View Credit Card details on paid invoice
  • Update Credit Card details (this will not process payments for any outstanding invoices, which can only be by logging into the site admin) 
  • Cancel site